Question 1

How do I book equipment or a sleep study?

Accepted Answer

Fill the booking form on our website, call us, or message us on WhatsApp. You receive a unique Booking ID immediately and our team calls to confirm.

Question 2

Do I need a doctor's prescription?

Accepted Answer

A prescription is required for oxygen, BiPAP and patient monitors. For wheelchairs, beds and nebulizers it is not mandatory.

Question 3

Can I book on behalf of a family member?

Accepted Answer

Yes. Just enter the patient's delivery address and add the attendant's contact number in the alternate number field.

Question 4

What is the minimum rental period?

Accepted Answer

Two days for most equipment. Sleep studies are a single-night test.

Question 5

Can I extend or shorten my rental?

Accepted Answer

Yes. Call or WhatsApp us any time — billing is adjusted to the actual usage period.

Question 6

Is a security deposit required?

Accepted Answer

A refundable deposit applies on high-value equipment such as concentrators, BiPAP and patient monitors.

Question 7

How fast is delivery?

Accepted Answer

Usually within a few hours of confirmation. Emergency deliveries are prioritised and we operate 24×7.

Question 8

Is installation free?

Accepted Answer

Yes. Installation, demonstration and family training are included in the rental.

Question 9

Do you deliver to my location?

Accepted Answer

Call or WhatsApp us with your location and we will confirm availability and any transport charge.

Question 10

What payment methods do you accept?

Accepted Answer

Cash, UPI, bank transfer and card on delivery. Online payments are coming soon.

Question 11

Do you provide a bill?

Accepted Answer

Yes, a GST-compliant invoice is issued for every rental and service.

Question 12

Is the rental adjustable if I buy the machine?

Accepted Answer

For CPAP and BiPAP, rental paid within the first month is adjustable against purchase.

Question 13

What if the equipment stops working?

Accepted Answer

Call our 24×7 helpline. We repair or replace the unit, usually the same day, at no extra cost.

Question 14

Who cleans the equipment?

Accepted Answer

Our team sanitizes every device before dispatch. Consumables such as masks, tubing and catheters are always new.

Question 15

Is servicing charged separately?

Accepted Answer

No. Routine servicing during the rental period is free.

Question 16

How does a home sleep study work?

Accepted Answer

A technician fits a portable device at your home in the evening. You sleep normally, and we collect the device next morning for analysis.

Question 17

When do I get the report?

Accepted Answer

Within 24–48 hours, reviewed by a sleep physician, along with a free therapy consultation.

Question 18

Is it as accurate as a lab test?

Accepted Answer

For suspected obstructive sleep apnea, home sleep testing is clinically validated and widely recommended.

Frequently asked questions

Booking Process